About Us

Our goal is making independent living a reality for many people and to achieve the highest quality of life for both the user and caregiver.

Lift & Care Systems cater to residential homes, semi-professional homes (group homes, day programs) and professional (nursing homes, hospitals and schools) institutions.

daveaustinEstablished in 1993 Lift & Care Systems is located in southeastern Massachusetts in the quaint town of Lakeville. We are the exclusive distributors of the SUREHANDS patient lift systems in three states:

  • Massachusetts
  • Rhode Island
  • Connecticut

In 1993, Dave Austin, established what is now Lift & Care Systems, Inc. as a privately owned and operated business to distribute the famous Handi-Move International product line of patient lift systems (known as SUREHANDS). We have expanded our product line to include National Ramp Systems and a broad array of stairlifts for in home use.

Physical and Emotional Benefits

Our users and caregivers teach us about many levels and degrees of self-determined quality of life. We learn more about life than our clients will ever realize. Because of this, we come to our users and caregivers with a level of compassion that does not allow for overselling; a unique quality among durable medical supply companies.

We offer the patented SUREHANDS lift systems as well as all of our products to both private and professional markets. We maintain one single goal:

Bring the highest quality of life to the user and their caregivers.

In many cases, we can actually reduce the number of assistants and caregivers for users. This alleviates financial burdens for users and institutions, minimizes and eliminates physical discomfort among many caregivers as well as enhances quality of life and instills confidence in users.

To discuss how we might help you achieve the highest quality of life call 508-947-3304 or click here to schedule a free, no-obligation, no pressure consultation.


Our Team

David Austin
President and Founder

508-947-3304 ext. 103


Dave started the company in 1993 and leads the company toward success for it’s customers and employees.  He has a BA from St. Francis Xavier University, Antigonish, Nova Scotia, Canada, and has a management and construction background.  Dave lives in Lakeville, MA with his wife and has two children.

Erika Souza
Director of Operations

508-947-3304 ext. 101


Erika joined the company in 1998, manages office operations and group home sales, and handles service and equipment orders.  She resides in Fairhaven, MA with her husband and has one son.

Ellen Grungo
Sales Manager

508-947-3304 ext. 102


Ellen joined the company in 1997, works with our sales staff, and handles all insurance submittals and billings.  She has prior business, sales, and accounting experience. Ellen lives in Middleboro, MA with her husband and has three children.

Keaghan Austin-MacInnis

Keaghan joined the company in 2010 and handles all equipment installations and routine service appointments.  He has a BA in Business from Bridgewater State College and resides in Lakeville, MA.

Jeffrey Borkowski
CT and Western MA Territory Manager

508-947-3304 ext. 105


Jeff joined the company in 2010 and handles sales and service in CT and Western MA.  He has a BS in Integrated Business and was formerly a National Sales Manager for a commercial lender and Branch Manager for Citizen’s Bank.  Jeff lives in Southington, CT with his wife and two sons.

Jon Bettencourt
MA Territory Sales Representative

508-947-3304 ext. 106


Jon joined the company in 2017 and handles sales and service in MA.  He has a BS with a concentration in Athletic Training and is a Certified Athletic Trainer and Personal Trainer.  Jon resides in Middleboro, MA.

Ron Gendron
Service Technician

Ron joined the company in 2011 and handles equipment service, repairs, and inspections.  He is a retired Lieutenant with the MA Department of Corrections. Ron lives in New Bedford, MA with his wife and has two children.

Tina Santos
Accounting and Office Clerk

508-947-3304 ext. 104


Tina joined the company in 2015 and handles accounts receivables, payables, and miscellaneous office assignments.  She has a BS in Accounting from the University of MA Dartmouth and is formerly a FDIC Bank Examiner. Tina resides in Lakeville, MA with her husband and two sons.

Industry Partner

Kyle Guenette
Occupational Therapist & Certified Aging in Place Specialist, Home Independence Solutions